Privacy Policy

At Killarney Veterinary Clinic ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller and Contact Information

The data controller responsible for your personal data is:

Killarney Veterinary Clinic
Email: kvetclinic@gmail.com
Data Protection Officer (DPO): Shane Myers (contactable via kvetclinic@gmail.com)

2. Personal Data We Collect

We may collect the following types of personal data:

Name, email address, phone number, and address.
Details about your pet(s) (e.g., name, breed, medical history).
Communication data (email, WhatsApp messages, phone records).

How we collect data:

Via website forms, phone, email, in-person interactions, and WhatsApp.
Automatically through cookies and tracking technologies when you visit our website.

3. Purpose of Data Collection

We collect your personal data for the following purposes:

To manage appointment bookings and provide veterinary services.
To store pet health and treatment records.
To communicate with you regarding appointments, treatments, or other inquiries.
To send marketing communications and offers (with your consent).
To improve customer experience through marketing tools and analytics.

4. Legal Basis for Processing Personal Data

Under GDPR, the legal basis for collecting and processing personal data includes:

Performance of a contract: To fulfill our obligations in providing veterinary services.
Consent: Where you have given us explicit consent for marketing communications.
Legitimate interest: For processing necessary to improve our services, such as using marketing tools for customer experience.
Legal obligations: To comply with applicable laws and regulations.

5. Sharing of Personal Data

We may share your personal data with third-party service providers, including:

Marketing platforms (e.g., HubSpot, Meta Pixel, Google Analytics).
IT and web service providers that help us manage our systems and data.

These providers process data on our behalf and are contractually obligated to protect it.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track website activity. We use:

Essential cookies for website functionality.
Analytics cookies (Google Analytics) to track website usage and performance.
Marketing cookies (Meta Pixel, HubSpot) to improve our marketing efforts.

You can control cookie preferences via your browser settings.

7. Data Retention

We retain personal data for up to five (5) years or until a client requests its deletion, whichever comes first. Medical records for pets may be retained for longer, as required by law.

8. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including:

Access controls to restrict unauthorized access.
Encryption and secure storage practices.

9. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Rectify any inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Restrict or object to the processing of your data in certain circumstances.
Withdraw consent for marketing at any time.

To exercise these rights, please contact us at kvetclinic@gmail.com.

10. International Data Transfers

We do not transfer your personal data outside of the European Economic Area (EEA).

11. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling in our processing of your personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you by email or other communication channels, where appropriate.

If you have any questions or concerns about this Privacy Policy, please contact us at kvetclinic@gmail.com.